What Our Clients Say

Whilst buying property can be stressful, emotional and draining, at every step in the journey Jaala, Mark and the team provided a breath of fresh air, approachability and communications that helped us feel confident in the process and successful at auction. Thank you so much!

Had to share - I rented out my house while overseas and have been thrilled with the way my agent Jaala Cusack and her team looked after the property. Recently Jaala also got a great result selling a property for a friend. So if you are looking for a fab agent who will put the extra effort and look after your interests, try Jaala Cusack.

To whom it may concern, I have been with Sarah from Latham Cusack since her inception and over those many years she has been incredibly professional. When I called her to advise I would be selling one of my investment units she recommended Max Wagschall. What a team! Sarah went over to Dulwich Hill and organised the styling, carpeting and making the flat look great. Max took over and I was happy with his price estimate. His communication was always clear and crisp and I liked his style. When it came to the pointy end I had two buyers and we got to the point where I was happy. Leave it with me overnight he said and when he called the next morning to advise I had sold I was happy…then he told me the price he had achieved and it was amazing. His dedication and negotiation skills are second to none and I certainly can highly recommend both Max and Sarah to anyone wishing to achieve a great price in a very professional and stress-free way. Thank you Sarah and Max Kind regards F Herbert

Thank you again for your professionalism and assistance throughout my tenancy.

Sarah at Latham Cusack, and her team, have been invaluable to me for years. To have someone you trust to manage your property, when living overseas, it’s everything. Sarah was great at recommending great resources and has an acute business insight. Her personable attitude has made a difference at making sure my property had the best fit tenant. Under her guidance, Latham Cusack has provided me with constant and reliable communication and information, it was just as if I never left. If you have a property you wish to have managed in your stead, I highly recommend Sarah and Latham Cusack

Selling a property can be incredibly stressful and often involves the full rollercoaster of emotions and this was true for me. When I decided to sell my property I knew that Sarah and Max were the people I wanted to work with on the sale and they were both amazing from the beginning. We made the decision to sell pre Christmas and Sarah was really incredible and efficient in obtaining quotes for styling and then engaging a stylist and getting my unit ready for sale. She worked at warp speed and the end result was beautiful. My unit looked really lovely and the photos were stunning. Max was calm, organised and his communication with me was flawless. He kept in touch regularly and gave me confidence that not only did he know what he was doing but also that he was working hard to get a good result for me. Placing my trust in Max and Sarah really paid off in many ways and I am so happy that I chose them as my partners in this sale. The whole process with Sarah and Max was smooth and essentially stress free. They are both professional, honest, consistent and respectful of all parties. They communicated so well at all stages of the process and consistently gave me confidence that I was in safe hands! I could not recommend them highly enough and would definitely use them again in the future.

I have been a client of Latham Cusack Lower North Shore since its inception in 2012. I knew Sarah Latham prior to her starting her own business and was impressed by her work ethic and so joined her when she opened her own Agency. I found Sarah and her team to be dedicated to their customers. Both the landlords and the tenants. Sarah has clear communication and is prompt and timely in getting tasks done. I found Sarah has a great insight into people which works so well in this service industry. Sarah gave me confidence that my apartment was being efficiently and effectively managed for me. Sarah has vast knowledge of the Residential Tenancies Act too. I recently sold my apartment with Latham Cusack and was very pleased with the process and sale. I highly recommend Sarah and her team to prospective tenants and landlords.

As a first time landlord, I entrusted my rental property to the team at Latham & Cusack and couldn't be happier with the way Mark and Sarah managed the entire marketing and leasing process. In an uncertain rental market, my property was leased after only 4 days on the market and I achieved a great price. Mark and Sarah have an in-depth knowledge of the lower north shore market, excellent attention to detail and a deft eye for property styling. They knew exactly how to present, market and position my property in the market for optimal results. Their can-do approach and extensive network of industry/trade contacts takes the headache out of leasing out your rental property. I cannot recommend them highly enough.

Dear Sarah, You are brilliant at what you do. You work in an honest and transparent manner. As a property consultant, you find creative and innovative solutions to all manner of property issues. You know how to give a place style and achieve this within a budget. You know the market and you know what people are looking for. Sarah. I am enormously grateful for the remarkable support you've given me and my property. You're ace!

Sarah property managed the rental of my unit for 5 years and provided an outstanding service. She is extremely professional and efficient, with an incredible eye for detail and extensive knowledge of the Sydney rental market. When I decided to put my unit on the market for sale Sarah was the first person I contacted and cannot praise more highly the exceptional guidance and support she gave me. Sarah not only project managed the preparation of the unit for sale, she went above and beyond to make sure everything was of the highest standard. I unreservedly recommend Sarah and Latham Cusack Property Services

I have known Sarah for over a decade… first as a tenant, renting a number of different properties being managed by her over the years. Her friendly, professional, helpful approach towards me when I was a tenant made it an easy decision when I bought my own property to sign up with her & have her managing it. Being interstate & knowing that she was looking after my property provided me with fabulous peace of mind as I knew her attention to detail, commitment to her clients & tireless dedication to her job meant my property was being looked after as if it were her own. When I decided to upgrade my property, Sarah was the person I contacted to ask for assistance. I was delighted when she told me LathamCusack Property Services offered a service to manage the upgrades & she could assist, as there was no way I could manage it, especially being interstate. It went beyond just overseeing.. I gave her a vague idea of what I thought I wanted & she helped to cement the ideas & turn it into a stunning reality. This year after making a difficult decision to sell my property, it was again Sarah who I contacted in the first instance to see if she was able to assist with selling. I was relieved & delighted to know that this was something she did, in conjunction with her husband Gill, as I knew her involvement would provide me with the same peace of mind I’d become used to, that I was in good hands & would achieve the best possible outcome. Sarah’s commitment to her work & clients & doing the best job she can is unquestionable & she provides a level of customer service & attention to detail that is not often found these days. She went above & beyond my expectations, communicating with the strata & the tenants, even adding her own touches to make sure my property looked its best for open inspections. After just 2 weeks on the market my property was sold prior to Auction. Sarah & Gill provided me with a fantastic outcome, beyond my expectations & also made the whole experience, from start to finish, much less overwhelming & stressful for me. I can’t thank them or recommend them highly enough.

Dear Sarah I just wanted to send a quick message to let you know how much I appreciate the newsletters & the emails calling attention to specific things to be aware of, like the asbestos testing or the change in strata laws, amongst others. Living interstate I always feel completely confident that you & your team are looking after my little apartment & I do realise & appreciate that alot of your hard work, I dont even see as you take care of it all in the background & let me know if needed. Anyway, I havent expressed it very well, but really just wanted to say a big thankyou for looking after my property & for making my life easier just knowing that you are.

Sarah impressed me from the moment I received her first communication. She was available, organised, responsive, and a woman of her word. I had considered leasing my property through the company that I had bought it from, but it quickly became clear that we weren't on the same page. Sarah was. She had energy and passion, which impressed me. I just liked her. Yes, her fees were a little bit higher than some property managers, but you get what you pay for, and in this case I think I chose the best. She secured me some lovely tenants within a week at the price that I was hoping for. I couldn't have asked for a better result. Thanks, Sarah! -- Amie O

Thanks Jaala. You did a fantastic job and I'll be sure to contact you again when I take my next big block of long service leave! Kind regards,

I cannot thank you enough. Jaala - I cannot thank you enough for your positive 'can-do' attitude, with finding us a fabulous tenant for our family home. You restored my faith in estate agency partnerships, although I do still wonder if there are many others out there that can stand up to your professional level of service. Your focus on the rental market gives you an absolute edge over the rest but, more than that, it is your personal approach to doing business that makes all the difference. Always communicating clearly on progress and never failing to find new ways to reach out to the marketplace. Clear and thorough tenancy checks and going the extra mile with preparing the property for occupation. You set high standards and I feel totally confident that you will ensure the property is handed back to that same level. I could not be happier with your agency and am delighted to provide this testimonial for whomever you care to share it with. Many thanks

Thanks Sarah – I cannot thank you enough for your responsive, hands-on management of our investment as it’s so helpful having such confidence from so far away. Chris

Sarah managed a property for us prior to becoming a Director of her own agency, in partnership with Jaala. Last year we had a family emergency that initiated a demanding struggle to cover the financial burden very quickly. Sarah and Jaala worked tirelessly throug this process by keeping us calm, discussing all issues whilst continuing to thoughtfully maximise/minimise our options throughout. We thank you both most sincerely. Their dedication, individual skills and professionalism have combined to make Sarah and Jaala refreshing and worthy recipients for the 'Best New Office' Award 2013. B and L Sedgman

To Whom It May Concern I recently changed the managing agent for my rental property in Cremorne, after my previous agent of 13 years had become complacent. I interviewed 3 agents in the area and by far the standout in terms of enthusiasm, professionalism and response time, was Sarah Latham at Latham Cusack. She got the job and after following her advice on how to freshen up my apartment and undertake a new marketing campaign, within just a couple of days we had 20 viewings, 5 applications, and I now have a new tenant. The property had been vacant for one month with the previous managing agent. Latham Cusack are a relatively new company, but their past many years of experience and knowledge is evident and in abundance. I do believe it was Sarah’s keen eye and knowledge for what makes a rental property desirable and capable of attaining its best possible price that enabled me to find a good tenant so quickly. I would not hesitate to recommend Sarah and her company to any owner looking for a managing agent who is hard working, enthusiastic, dynamic and has a fresh approach to gaining the best possible rental. She is a delight to deal with and her knowledge is impressive. I am happy to be contacted anytime to expand further. Kind regards,

Dear Sarah Thank you for handling the leasing of my property. I've been very impressed with your professionalism, how many people you arranged to inspect my house, and how quickly you found a lovely family. It's been a pleasure dealing with you. Regards Carolyn

Hi Sarah, I just wanted to say how delighted I am to have you as my new Managing agent. I am amazed with the way you have been handling everything so professionally from co-ordinating tradespeople, to re-leasing the property. Your constant communication with me during the advertising period for a new tenant was so reassuring and I knew I was in really good hands. You excelled yourself as well when you spent time at my property rearranging everything for the photo shoot, helping to style each room so simply and yet so creatively which resulted in you achieving an exceptional rent increase from my previous agent. I am so thrilled with your knowledge of the current rental market andwhat my property was really worth. I would highly recommend you and Jaala to anyone seeking a true professional team to manage their property in Sydney.

Hi Sarah, I would just like to thank you for all your effort you put in resolving, fixing and replacing any issues we have with the unit. It is a pleasure and makes our stay there that much more pleasant. Thank you Oscar

Sarah Latham managed our Investment Unit after a succession of managers at a “brand-name” franchise-agency on the LNS through which I originally acquired the property. From the outset, Sarah’s approach was different; hands-on, responsive and professional. When she moved to set up her own shop in late 2012, we had no hesitation in moving with her and have nothing but praise for her new firm and their professional hands-on approach. Living overseas, its critical to get real-time feedback and prompt year-end tax statements – whether for Aus’ or the US purposes – and Sarah never fails to come through. As a real estate developer by profession, I’m demanding by nature and cannot recommend Sarah more highly.

Jaala and Sarah project managed the complete renovation of my unit in Neutral Bay with a level of professionalism and competence that was outstanding. As I don’t live in Sydney, I needed someone on the spot to coordinate the project, schedule all the different trades, check on progress and keep me up to date. Jaala seems to absolutely love managing a big project – she was highly organised, very efficient, fastidious, showed great attention to detail and very tenacious with tracking down elusive items. Her contacts with suppliers and trades people were invaluable and made the job so much easier. By using her preferred suppliers, sourcing and delivery of all the required materials and services was simple. During the project I was constantly updated with emails, SMS ‘s and photos, the run schedules were regularly updated by email so I knew what was happening each week, and any issues that arose were dealt with immediately. All quotations and invoices were forwarded promptly by email so I could keep track of the finances. The renovation came in pretty much on budget and on time with minimum stress to the owner. I would highly recommend them to anyone considering major renovations.

Fantastic- well done, Sarah and Jaala! You exceeded my expectations!

I was nervous about engaging a letting agent for my home in Mosman as I had put my heart and soul into renovating it and couldn’t bear to think that it would be rented to uncaring tenants and that once rented, the agents would just sit back and take the fees as I had seen happen when friends went through a similar exercise. I knew from the start that Jaala and Sarah were unique. They showed real interest and understanding when it came to my home. They could see how attached I was to it and knew I was nervous about renting it. They were great at reassuring me and then following up with the most professional and personal attention to detail. This ranged from ensuring that the photography did it justice by supervising the photographer on site, to assisting me in pitching it at the right price, through to getting tenants who were exactly right – a mature professional couple who were going to love the house and living there as much as I did. I was finally able to relax and leave it to them, reassured that my home was in the very best of hands. Since I moved interstate the communication, personal assistance and attention to detail has continued. I would never return to one of the big agencies – Latham and Cusack represent the “best of the best” – an agency who really does deliver on its promise and offers a customised, thoughtful and personal approach.

Dear Jaala and Sarah We would like to personally express our sincere appreciation and gratitude for Sarah and Jaala for their assistance and quality of service. In our previous experience, the level of service quality and commitment across real estate agents was variable. This is why it was so refreshing to meet Sarah and Jaala and have them look after our property. We were very impressed with their dedication to the job, responsiveness and generally nice and pleasant demeanour. To Sarah and Jaala, this is just them "doing their job". However their competence, commitment, professionalism and most importantly, reliability was very refreshing and reassuring. If we have any need for property services in the future, we would have no hesitation in turning to Sarah and Jaala, confident that our property is in the best hands.

Jaala has managed a property of mine for since about 2008 and she is by far the best Property Manager I have ever dealt with. I have absolutely no hesitation in recommending her. I have hired her more than once and find her to achieve great results, be personable and have high integrity.

Over 10 years of working with a range of Real Estate Agents to manage our rental properties, Jaala Cusack is the only one we have worked with who actually delivers on what she promises. Jaala has managed 2 properties for us over the last 4 years, and in that time she has consistently offered a service that provides us with the comfort of knowing we have someone with real professionalism, property expertise and experience "in our corner". The feedback from our tenants on her management has also been excellent, with prompt attention to issues as they arise. She is a pleasure to deal with, has excellent attention to detail, and we would not have the slightest hesitation in recommending her to any prospective Landlord

Hi Jaala, Thank you so much for the information. What great and attentive service. Thanks again

Dear Sarah, You have overseen the management of our rental property for longer than we have owned the property, however we can only comment on the management we have seen since purchasing this property off Ray White Lower North Shore in August 2009. Having had many rental properties both in Sydney and Brisbane, the service provided by you has by far been superior. The professional manner in which you address any issues as well as your quick action certainly has prompted me to send you a personal thanks! Thanks again for your tiresome service and personal attention on our investment, it certainly gives us peace of mind knowing we have you looking after our property!

To Whom it may concern, Sarah has been my personal Real Estate agent for a period of 12 years. She originally started managing my first investment property whilst under the employ of Sandy Ludman Real Estate and as I continued to grow my residential investment portfolio, entrusted each one to Sarah to manage. When she left Sandy Ludman Real Estate, I did not need to think twice about following her to her next employment opportunity, where she led the Property Management department of 13 staff. She has always strived to achieve the highest possible return for me with minimal vacancy. Property inspections have been consistent, regular, thorough and displayed a proactive approach in terms of future maintenance and upkeep that may be necessary.